Transforming Salary Processing with TruCap+ and TruBot

The client is one of India’s largest and most respected private sector banks, renowned for its expansive portfolio of retail and corporate banking services. With a strong pan-India presence, the bank serves millions of customers across urban and rural markets, leveraging technology to deliver seamless, secure, and innovative financial solutions.

The Challenge: Operational Bottlenecks & Delays

For one of India’s largest private sector banks, managing salary processing for employees of its corporate clients had become a significant operational burden. Each cycle began with manually scrutinizing a large volume of documents and records—verifying employment data, checking formats, validating salary components, and preparing them for upload into the bank’s internal systems. While this process was critical for ensuring payroll accuracy and regulatory compliance, it was slow, labor-intensive, and prone to human error.

As corporate customer volumes grew, so did the complexity of the task. The cycle time extended, affecting turnaround and straining internal resources. What should have been a seamless, repeatable function became a bottleneck in the bank’s otherwise streamlined digital infrastructure.

This inefficiency didn't just impact operations—it reached leadership levels. The CIO grew increasingly concerned about the scalability of such a legacy-heavy process. The CFO questioned the rising operational costs tied to manual effort and potential compliance risks.

The need for change was clear: the bank required a robust, intelligent solution to streamline this critical function, reduce turnaround time, and lay the groundwork for scalable growth.

The Solution: Datamatics TruCap+ & TruBot Integration

To address the growing inefficiencies and scalability concerns, Datamatics conducted a comprehensive gap analysis of the bank’s existing automation framework. The objective was clear—identify bottlenecks, uncover opportunities for improvement, and build a future-ready solution that could handle increasing volumes with speed and precision.

Datamatics deployed a powerful combination of its proprietary platforms—TruCap+, an Intelligent Data Capture solution, and TruBot, a robust Robotic Process Automation (RPA) tool. Together, they transformed the manual, time-consuming process into an intelligent, touchless workflow.

The automation began by having the bot seamlessly access and download scanned documents and Excel sheets from SharePoint. TruCap+ then extracted relevant employee and salary details using AI-powered data capture, even from unstructured or low-quality inputs. The extracted data was validated through a series of pre-defined business rules, ensuring compliance and consistency across all entries.

Once validated, TruBot automatically uploaded the clean, accurate data into the bank’s core banking system, triggering the salary release process without any human intervention. The entire workflow—from document retrieval to salary upload—was executed in a fraction of the time it previously took, with complete audit trails for transparency and governance.

This intelligent automation solution not only accelerated the salary processing cycle but also allowed the bank to reallocate resources to more strategic initiatives, unlocking higher value across departments.