Modernizing the Government Operations for a Regional Development Bank

Challenges

The bank had an objective of establishing eGovernance in the country to improve the effectiveness and efficiency of its management and administration. It wished to renovate the working methods of the Government and leverage IT in a similar fashion to what private organization have.

Client was looking for Business Process Consulting on the current process to define a ‘To Be’ process flows & technological architecture to modernize the operations. Additional dimensions to consider were adequacy of security and seamless user experience since the users would be high ranking ministers.