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- ABOUT US
A regional development bank that supports its members in initiatives to promote social and economic development
Government & Public Services
The bank had an objective of establishing eGovernance in the country to improve the effectiveness and efficiency of its management and administration. It wished to renovate the working methods of the Government and leverage IT in a similar fashion to what private organization have.
Client was looking for Business Process Consulting on the current process to define a ‘To Be’ process flows & technological architecture to modernize the operations. Additional dimensions to consider were adequacy of security and seamless user experience since the users would be high ranking ministers.
Datamatics team of consultants conducted a detailed study of current processes that were largely undocumented.
Close interaction with the users and process owners to understand the current i.e. ‘AS-IS’ processes led to defining KPI’s and detailing a Target Process in a paper-less (eCabinet) model.
The technical consultation covered the following topics:
Datamatics successfully launched the system in July 2019
Enabled where members provide comments / votes in electronic format with digital signatures even while they are away from office.
In meetings by digitizing the documents (excluding confidential documents)
In time taken for Government sessions (meeting) by utilizing digital process workflow.
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.