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Success Story

Agentic AI-powered Preventative Care: Leading Health Insurer enables patients with Gum Health assessment 

Insurance | Europe
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Prominent international healthcare and insurance provider, focused on driving preventive care and patient empowerment through digital technology.

The Challenge: Ineffective Late Diagnosis of Oral Health Issues

Dental issues are often diagnosed only when symptoms arise, resulting in late treatment. The client wanted a digital-led solution where users could monitor their gum health remotely, without having to go to a clinic.

The Solution: Agentic AI-Powered Gum Health Assessment & Analytics

Datamatics implemented an Agentic AI solution that combines Computer Vision with multi-agent intelligence to help users monitor their oral health remotely, enabling preventive and proactive healthcare. This intelligent multi-agent system guides the user, captures the right image, analyzes oral conditions, provides insights, and suggests further precautions including consulting a dentist immediately.

Each stage is autonomously handled by dedicated agents that work together to deliver a seamless, guided experience from initial scan to meaningful results:

  • Image Capture Agent: Guides the user through capturing gum images with on-screen tips for correct lighting, positioning, and clarity
  • Planner Agent: Decides the required action, whether it’s a routine gum scan or responding to a query
  • Tooling Agent: Selects the most suitable AI models and tools for analysis.
  • Teeth Detection Tool: Counts and verifies visible teeth.
  • Gum Segmentation Tool: Maps upper and lower gum regions.
  • Diagnosis Tool: Flags visible dental issues such as caries, calculus, gingivitis, or ulcers.
  • Health Risk Assessment Tool: Evaluates early signs of gum disease and predicts potential long-term risks.
  • NLP Tool: Converts findings into simple, easy-to-understand summaries.
  • Researching Tool: Provides tailored dental care tips and next-step suggestions from trusted sources.

The system delivers a complete Gum Health Analysis, detects issues, shares recommendations, and offers the option to book an appointment with a dentist. The dashboard also shows gum health analysis for the past 5 instances such as Healthy, Average, or Unhealthy and further provides additional gum health tips.

If the user needs more information, the Human-in-the-Loop (HITL) Agent answers follow-up questions in natural language such as “Do I have any discoloration?” by reprocessing only the relevant parts of the image without restarting the full process.

Impact: Revolutionizing Oral Health With Early Detection & Scalability

Early Detection & Prevention

Identifies gum issues before they become major, reducing long-term treatment costs

User Empowerment

Enables self-assessment with actionable insights and easy dental visits

Data-Driven Decision Making

Administrators gain visibility into oral health trends

Scalability

Adaptable to large user bases with consistent AI performance

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