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2019 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software

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Improving Organizational Effectiveness Through Collaboration For A Global Communications Enterprise

Client

A multinational electronics company that designs, develops, manufactures and sells products including television sets, mobile phones, air conditioners, washing machines, refrigerators and small electrical appliances.

Industry 

Telecommunication

Region

China

Improving Organizational Effectiveness Through Collaboration For A Global Communications Enterprise

Challenges

The client lacked stability and wanted to institute a B2E collaboration platform for supporting the growth of the organization.

Since there was a dearth of networking tools in the organisation, they wanted to integrate collaboration features such as social networking, who-is-who and discussion forum

Solution

Datamatics conducted a complete analysis of the client’s existing IT infrastructure, different sources of content, formats, templates, and their business needs and  significantly lowered Operational Costs with migration from Documentum & SharePoint On Premises to SharePoint Online for a Leading Telecom Solutions and Service Provider 

Impacts

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Integration

Of platform to manage intranet, extranet, and internet applications across the enterprise

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Unified customer experience

Along with consistent and relevant information across the organization towards a true data democracy

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Better visibility

Across the organization and enhanced dissemination of organizational messages 

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Higher productivity

By reducing the number of emails from country offices• Lowered maintenance costs through the dedicated workspaces