Harris Teeter: Deep in Digital Innovation with Datamatics

Harris Teeter, a wholly-owned subsidiary of The Kroger Co., has been a trusted name in the retail industry since its founding in 1960. With a commitment to delivering fresh, high-quality products and superior customer service, Harris Teeter has grown into a leading supermarket chain operating more than 250 stores and 60 fuel centers. Known for its focus on community and innovation, Harris Teeter continues to evolve, adapting to the needs of modern consumers while maintaining its legacy of excellence.

The Challenge: A Retail Giant Seeking Seamless Operations

Harris Teeter, a leading supermarket chain, prided itself on delivering high-quality products and exceptional customer service. However, as the company grew, its operational workflows became increasingly complex. Manual processes in financial transactions and invoice processing created unnecessary delays, making it difficult to scale operations efficiently.

Despite being a retail powerhouse, Harris Teeter faced prolonged processing times for invoices and financial transactions. Employees were handling high volumes of routine tasks that diverted their focus from more strategic initiatives. To maintain agility and continue delivering top-tier service, the company recognized the need for a digital transformation—one that would enhance accuracy, optimize workflows, and provide real-time visibility into operations.

The Solution: Intelligent Automation with Datamatics

Recognizing the urgent need for digital transformation, Harris Teeter partnered with Datamatics to upgrade its ECM platform from FileNet P8 4.5.1 to the latest version, FileNet P8 5.5.1. This upgrade enabled Harris Teeter to migrate its accounts payables and human resources applications from IBM Capture Professional to IBM Datacap, thus enabling digital business automation.

Datamatics also brought in a suite of intelligent automation tools designed to tackle the supermarket chain’s operational bottlenecks. The deployment focused on automating financial processes, reducing manual interventions, and integrating disparate systems to create a seamless workflow.

Through AI-driven automation and smart workflows, Datamatics optimized Harris Teeter’s invoice processing, significantly cutting down the time required to validate and approve transactions. The implementation was swift and non-disruptive, ensuring that business continuity was maintained while the new systems were put in place.