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The client serves corporate and private customers in India including the infrastructure sector. The bank also aims to provide services to people in rural areas and to the self-employed.
Banking & Financial Services
The existing manual process did not help the client and the collection agency to efficiently manage their daily case allocation to agents. Moreover, agent productivity was low due to the inability to optimally utilize agent time to meet more customers and this was further exacerbated by the use of excel sheets. As a result, the business could not meet targets.
The client wanted to streamline the collection process for their field agents to perform realtime tracking of the agent and payment made by customers. They also wanted to improve the field agent’s efficiency and attain greater control over financial business processes.
Datamatics developed a hybrid collection application for Android OS and iOS platforms. The agent on-boarding feature enabled the client to capture details like basic information, education details, experience details, area(s) the particular agent would be assigned, during the onboarding process.
The app was designed to integrate with any of the cloud computing services like AWS, Azure which empowered the client to select the operating system, programming language, web application platform, database, and other services that the client needed.
To onboard the collection agent and intuitive workflow approval process to authenticate the collection agent
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.