Overview
Collections teams at a leading US BPO faced a familiar frustration limited resources stretched across countless accounts, with no clear way to identify which debtors would pay or when. Their manual approach meant wasted calls, missed opportunities, and rising costs. Datamatics' Collection Analytics can be deployed to target right debtors at the right time with cost effective collection strategies to improve collection rates and reduce cost. Our AI models generated dynamic collection scores that pinpointed exactly which accounts to prioritize providing a competitive edge.
