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India’s largest private sector bank with a network of 4,867 Branches and 14,367 ATMs across India. The client offers a wide range of banking products and financial services to corporate and retail customers
The Bank was looking for a service provider who can support their increased business through scalability of operations and effectively manage the SLAs – Faster Turnaround and Higher Accuracy helping in Bank’s overall efficiency of the Loans back-office operations.
After understanding the requirements, Datamatics implemented its business process management solutions and took a Lift & Shift approach with an intermediary support by connecting a verification program and enhanced the quality and monitoring of the entire flow of receipts till the delivery with effective control on turnaround time.
Increase in loan processing efficiency
Reduction in overall cost
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.