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BPM Optimizes Loan Processing For A Leading Indian Bank

Client

India’s largest private sector bank with a network of 4,867 Branches and 14,367 ATMs across India. The client offers a wide range of banking products and financial services to corporate and retail customers


Industry 

Banking & Financial Services


Region

India

BPM-Optimizes-Loan-Processing-Leading-Indian-Ban1

Challenges

The Bank was looking for a service provider who can support their increased business through scalability of operations and effectively manage the SLAs – Faster Turnaround and Higher Accuracy helping in Bank’s overall efficiency of the Loans back-office operations.

Solution

After understanding the requirements, Datamatics took a Lift & Shift approach with an intermediary support by connecting a verification program and enhanced the quality  and monitoring of the entire flow of receipts till the delivery with effective control on turnaround time.

Impact

 

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12%

Increase in loan processing efficiency

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18%

Reduction in overall cost