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Implemented Salesforce for a Leading International Organization Case Study
Case Study

A Toll Payments App for One of the Leading Banks in Asia

Client

The client is a leading banking institution based in Asia. It enables toll payments via the FasTag app across 260 toll plazas and 15 parking locations.

Industry

Banking & Financial Sevices

Region

India
DX 1

Challenges

The client wanted to offer a seamless user experience to end-users on the app and allow them to quickly recharge and make payments and provide a single app for all travel-related services like Parking, Planning trip, Monthly passes, Adding Drivers, etc

The client also wanted to build an innovative app for FASTag customers that can enable them to avail services related to FASTag with the help of the industry’s first mobile app in this category. The app had to be an all-in-one solution for customers while traveling.

Solution

Datamatics developed a multi-platform FASTag app and implemented Seamless Integration with IDFY, ESB, DIMTS, and CCAvenue for a hassle-free payments journey

Datamatics created an Admin Portal to enable authorities to manage FASTag Tracking, DisputeTracking, Reconciliation for FIRSTforward Mobile App and Configurable NPCI Reason Code

Impacts
cc295-2

Reduced Operational cost

linked to manual labor and
error-prone entries

cc90
2x Increase

In retention rate

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