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Implemented Salesforce for a Leading International Organization Case Study
Case Study

A leading professional services giant increases customer satisfaction by 50% with multi-tenant Azure-based microservices architecture

Client

The client is a leading North American professional services giant that enables tech-forward organizations to design, build, operate and automate the technology that powers businesses by bridging the gap between human talent and technology.

Industry

Professional Services

Region

United States of America
A-leading-professional-services-giant-increases-customer-satisfaction-by...

Challenges

The client wanted to enhance its cloud-based CRM for its global salesforce using a microservices architecture and improve the experience of IB Business Users on the existing CRM app. The client wanted to implement the enhancements on top of the current application while making necessary changes.

The client also wanted to make sure that the current state of activities remains unhindered while proposed changes were implemented

Solution

Datamatics proposed a multi-tenant app with a database per tenant to handle this multi-tenancy requirement. Datamatics architected, designed, and developed cloud-based microservices hosted on the Azure platform as containerized services

To ensure that regular updates were instantly published and reviewed by the client, Datamatics implemented continuous integration and deployment of the entire application on Azure.

Impacts
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50% Increase

In customer satisfaction rate

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30% Increase

In speed of onboarding new customers with automated scaling

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