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One of the Big Four Banks in India
The bank had a huge inflow of international remittance requests, which had to be fulfilled within a 48 hours window.
They experienced challenges in quickly responding to the email queries and faced the risk of losing out on customer good will and loyalty.
Datamatics used their proprietary RPA tool - TruBot and Artificial Intelligence to read, interpret, and respond to incoming email queries. The solution also handled tasks such as document validation, fetching details from the core banking system & integrating them with the wire transfer mechanism, and updating the customers about the real-time remittance status.
Improvement in efficiency
Automated international remittances
Wire transfers of international remittances
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.