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A leading bank automates international remittance processing with RPA Case Study
Case Study

A leading bank automates international remittance processing with RPA

Client

One of the Big Four Banks in India


Industry 

BFS


Region

India

A leading bank automates international remittance processing with RPA Case Study

Challenges

The bank had a huge inflow of international remittance requests, which had to be fulfilled within a 48 hours window.

They experienced challenges in quickly responding to the email queries and faced the risk of losing out on customer good will and loyalty. 

Solution

Datamatics used their proprietary RPA tool - TruBot and Artificial Intelligence to read, interpret, and respond to incoming email queries. The solution also handled tasks such as document validation, fetching details from the core banking system & integrating them with the wire transfer mechanism, and updating the customers about the real-time remittance status.

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Impact

Improvement in efficiency - RPA Case Study

99.86%

Improvement in efficiency

Automated international remittances - RPA Case Study

2 Mn

Automated international remittances 

Wire transfers of international remittances

Real-time

Wire transfers of international remittances

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