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A leading bank automates international remittance processing with RPA

Client

One of the Big Four Banks in India


Industry 

BFS


Region

India

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Challenges

The bank had a huge inflow of international remittance requests, which had to be fulfilled within a 48 hours window.

They experienced challenges in quickly responding to the email queries and faced the risk of losing out on customer good will and loyalty. 

Solution

Datamatics used their proprietary tool TruBot (RPA) and Artificial Intelligence to read, interpret, and respond to incoming email queries. The solution also handled tasks such as document validation, fetching details from the core banking system & integrating them with the wire transfer mechanism, and updating the customers about the real-time remittance status.

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Impact

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99.86%

Improvement in efficiency

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2 Mn

Automated international remittances 

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Real-time

Wire transfers of international remittances

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