Revolutionizing Compliance with Datamatics Intelligent Automation

A prominent public sector bank with a vast network of branches across the country, serving millions of customers. Renowned for its commitment to delivering accessible and reliable banking services, the bank plays a pivotal role in India’s financial landscape. The institution is heavily regulated and faces continuous pressure to comply with a complex web of statutory requirements.

The Challenge: Manual Data Entry Bottleneck

The bank’s statutory compliance process involved updating a third-party government system with critical details for each mortgage case—an inherently cumbersome task. On a daily basis, compliance teams were required to manually input data from an Excel file into the third-party system across seven separate tabs, each containing a minimum of 20 fields. This repetitive and time-consuming process not only put immense pressure on the team but also introduced a significant risk of human error, which could lead to compliance issues and potential penalties.

The manual nature of the task was a bottleneck for the bank’s operations, with critical data entry often taking hours each day. The CIO was particularly concerned, as delays in the process hindered the bank’s ability to meet regulatory deadlines. The constant strain on resources was diverting attention from more strategic initiatives, and the inefficiency was exacerbated by the sheer volume of data being processed daily. With limited room for error, the CIO recognized the urgent need for a solution to automate and streamline these processes, ensuring timely, accurate, and efficient compliance reporting.

The Solution: TruBot-Driven Automation

To address the bank’s compliance challenges, Datamatics implemented a robust, multi-bot architecture using its intelligent Robotic Process Automation (RPA) tool, TruBot. The solution was designed to eliminate manual intervention and ensure seamless, error-free execution of compliance tasks.

The process began with TruBot validating customer details from the daily Excel file dump, checking for completeness and accuracy. Once validated, the bots operated in an unattended mode—working continuously in the background to update the third-party government portal. This automation replaced the previously manual task of entering data across seven tabs with over 20 fields each, ensuring consistency, precision, and speed.

By orchestrating the entire workflow through TruBot, Datamatics not only streamlined the statutory compliance process but also empowered the bank with real-time operational efficiency. The bots worked tirelessly and accurately, freeing up internal teams to focus on more strategic functions, while ensuring compliance requirements were met without delay or disruption.