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Please suggest which of the following industries best represent your business and we can help you find the right solution for your business.

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Reinventing Business Models With Digital Technologies

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How To Undertake Digital Transformation For Mid-Sized Enterprises

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     Case Study

TruBot Improves Transaction Processing Time For A Logistics Giant

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INSURANCE PROCESS MANAGEMENT

Transform To Perform

TRANSFORM TO PERFORM

Insurance industry is a very competitive industry where insurance companies are constantly trying to improve customer experience across insurance buying, policy servicing and claims processing. Datamatics partners with insurance companies and helps them stay globally competitive through digitization and automation.

Datamatics supports insurance companies across the entire process value chain which equips insurance companies to launch better insurance products faster, improve underwriting quality, speed up claims processes, reduce regulatory risks, curtail frauds, increase agent loyalty and lower costs.

ADVANTAGES

210+ Million

Insurance application forms and service requests processed

75+ Million

Insurance documents including New Business application forms, servicing change request form, claims application & other request forms processed per year

32+ Process

Automated and digitized across insurance process management value chain for customers

350+

Dedicated resources team for insurance process management


INSURANCE PROCESS MANAGEMENT OFFERINGS

New Business Insurance

  • Tab based log-in
  • Scrutiny and case verification
  • Case preparation
  • Medical data capture
  • Pre-printing quality check
  • Customer and agent on-boarding
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Customer Support Services

  • Client level changes
  • Policy level changes
  • Reinstatement
  • Payout
  • ULIP investments
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Financial Operations & Collection

  • Cheque processing
  • Mandate attachment and de-attachment
  • Electronic clearing service (ECS) changes
  • Refund Processing 
  • Premium Collection
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Claims Processing

  • Health claims
  • Death claims
  • Group/Partner claims
  • Unclaimed payouts
  • Claim investigation
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Ancillary

Voice Calls Audits of Agents (Call Centres)

  • Voice Calls Audits of Agents (Call Centres)
  • Customer Email Audits
  • Voice of Customer (VOC) Investigation
  • Pick Up and Drop facility
  • Mailroom, Scanning and Printing of Letters
  • Ad hoc resource support onsite
  • Other support functions
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FEATURED CONTENT

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TruBot Enhances Eligibility Verification For A Leading Healthcare Giant

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Optimizing EOB Processing For A Fortune 500 Healthcare Giant

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CUSTOMER STORIES

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Kotak logo
“Great customer Experience”

Head Collection Strategy Analytics & QA 
Company size: 500 Mn - 1 Bn USD
Industry: Finance

“Datamatics has really been great and we are really looking forward to more such associations”

Brijesh Mehta
Senior Vice President Operations, Kotak Life Insurance

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“We are confident and looking forward to exciting times in the future.”

Kashyap Dakshini
Head - Underwriting & Claims, Kotak Life Insurance

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Let's Take Our Conversation Ahead