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Guides new customers through product setup and registration, automating document verification, data capture, and FAQs to improve first-time experience.
Detects customer sentiment in real-time and alerts supervisors if calls escalate, enabling proactive issue resolution and personalized responses.
Monitors conversations to ensure adherence to regulatory and company-specific policies, flagging violations and assisting in audits.
Identifies customers at risk of churn based on interaction history and triggers tailored retention campaigns or personalized offers.
Automatically evaluates and scores agent interactions based on quality parameters, reducing manual QA effort and improving consistency.
Analyzes customer profile and conversation context to suggest relevant products/services in real-time to the agent or directly to the customer.
Schedules and manages callbacks intelligently based on agent availability and customer preferences, ensuring timely follow-ups.
Provides live feedback and guidance to contact center agents during calls to help with objection handling, tone, and compliance..
Fetches and summarizes relevant knowledge base articles instantly during conversations to support faster and more accurate resolutions.
Provides real-time translation and transcription services to bridge language barriers in global customer support operations.
Tracks and visualizes customer interactions across channels to give agents context and recommend next best actions.
Handles tier-1 customer complaints by retrieving relevant policies, generating responses, and escalating complex cases.
Answers frequent billing questions, retrieves invoices, and explains charges, reducing load on human agents.
Notifies customers about planned or unplanned service disruptions using multi-channel alerts and manages follow-up queries.
Automatically triggers surveys post-interaction, analyzes feedback, and highlights trends to improve services and agent performance.
