Metrics that Matter in the Age of AI: Reinventing Experience Management with Agentic AI

Agentic AI is transforming how organizations measure, manage, and elevate customer experience—by focusing on the metrics that truly matter and automating action at scale.

Highlights

• Explored how to evaluate the performance and behavior of Agentic AI.
• Learned which next-gen metrics drive real customer and business impact.
• Discovered why legacy CX metrics like NPS & CSAT no longer suffice.
• Understood how linking employee and customer outcomes powers growth.
• Gained a view of an AI-ready Experience Management dashboard.

AI Meets Experience — Are You Measuring What Truly Matters?

AI isn’t replacing humans—it’s amplifying their intelligence and empathy.
Watch now to see how data, automation, and human insight combine to shape the future of customer experience.