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Everyone is familiar with the term 'Voice of the Customer'. Speech analytics does exactly that. This thoughtcast takes you through the importance of speech analysis for analysing and studying customer behavior. It also highlights the challenges that come along with analysing speech.
Watch how technologies like speech-to-text and text analytics help in understanding and interpreting speech to study consumer behaviour.
Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.