Leading public sector bank
BFS
India
The bank manually maintained records of items couriered or posted to their customers in an Excel file and faced major problems in the back-tracking of items. The process had a third party dependency where FTEs daily logged in to the courier sites to capture the AWB status. This process was error prone and resulted in high overheads.
Datamatics implemented Robotic Process Automation solution, by using its proprietary product, TruBot. The multi-bot architecture was programmed to daily log in to third party courier sites and capture the details in the Excel file.
Improvement in cycle time from 2 hours to 10 minutes
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Datamatics is a technology company that builds intelligent solutions enabling data-driven businesses to digitally transform themselves through Robotics, Artificial Intelligence, Cloud, Mobility and Advanced Analytics.
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