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RPA in Banking case study
Case Study

TruBot reduces cycle time from 2 hours to 10 mins for a leading public sector bank

Client

Leading public sector bank


Industry

BFS


Region

India

RPA Automation in Banking case study

Challenges

The bank manually maintained records of items couriered or posted to their customers in an Excel file and faced major problems in the back-tracking of items. The process had a third party dependency where FTEs daily logged in to the courier sites to capture the AWB status. This process was error prone and resulted in high overheads.

Solution

Datamatics implemented Robotic Process Automation solution, by using its proprietary product, TruBot. The multi-bot architecture was programmed to daily log in to third party courier sites and capture the details in the Excel file.

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Impacts

Improvement in cycle time - RPA Case Study

10 mins

Improvement in cycle time from 2 hours to 10 minutes

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