The bank manually maintained records of items couriered or posted to their customers in an Excel file and faced major problems in the back-tracking of items. The process had a third party dependency where FTEs daily logged in to the courier sites to capture the AWB status. This process was error prone and resulted in high overheads.
Solution
Datamatics implemented Robotic Process Automation solution, by using its proprietary product, TruBot. The multi-bot architecture was programmed to daily log in to third party courier sites and capture the details in the Excel file.
