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A leading BPO and KPO services company
The BPO had to collate the timesheets for multiple projects on a monthly basis. For this task, they had to manually work with timesheets, email approvals, and respective purchase order. They had to manually calculate leaves, create invoices using an in-house system, and then send the invoice to the accounts team of the respective client.
Cycle time for leave calculation
Cycle time for updating details to the in-house system
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