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Case Study

TruBot reduced the cycle time of timesheet to invoice creation for a leading BPO company

Client

A leading BPO and KPO services company

Industry 

BPM


Region

Mumbai

REDUCED-THE-CYCLE-TIME-OF-TIMESHEET-TO-INVOICE-CREATION-FOR-A-LEADING-BPO-COMPANY-thumbnail

Challenges

The BPO had to collate the timesheets for multiple projects on a monthly basis. For this task, they had to manually work with timesheets, email approvals, and respective purchase order. They had to manually calculate leaves, create invoices using an in-house system, and then send the invoice to the accounts team of the respective client.

Solution

Datamatics evaluated the entire business scenario and deployed RPA solutions. The team used two-bot architecture to first validate the timesheets and all the supportings. Next, the solution auto-created the invoices and then sent them to the respective client accounts team.

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Impact

cc350

5 mins

Cycle time for leave calculation

cc120

15 mins

Cycle time for updating details to the in-house system

cc43

100%

Process compliance

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