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TruBot improves productivity by 900% for a leading public sector bank

Client

A leading public sector bank


Industry 

BFS


Region

India

RPA_TruBot_casestudy4-1

Challenges

The bank faced issues in fulfilling the service requests for waiving charges, which were already debited to the customer. The process was error prone and time consuming requiring 48+ hours to fulfill one customer request, resulting in low productivity. 

Solution

Datamatics performed a detailed analysis of the as-is scenario and implemented a solution powered by its Robotics product, TruBot. The bot used credentials from the credentials vault to log in the core banking system and performed a series of validations. Only if all pre-defined conditions were fulfilled, the bot reversed the charges through multiple touch-points.

Impact

annual-report

95%

Reduction in turnaround time

annual-report

900%

Improvement in productivity