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A leading public sector bank
The bank faced issues in fulfilling the service requests for waiving charges, which were already debited to the customer. The process was error prone and time consuming requiring 48+ hours to fulfill one customer request, resulting in low productivity.
Datamatics performed a detailed analysis of the as-is scenario and implemented a solution powered by its Robotic Process Automation product, TruBot. The bot used credentials from the credentials vault to log in the core banking system and performed a series of validations. Only if all pre-defined conditions were fulfilled, the bot reversed the charges through multiple touch-points.
Reduction in turnaround time
Improvement in productivity
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.