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RPA Improves productivity by 900% for Bank Case Study
Case Study

TruBot improves productivity by 900% for a leading public sector bank

Client

A leading public sector bank

Industry

BFS
RPA Improves productivity for Bank Case Study

Challenges

The bank faced issues in fulfilling the service requests for waiving charges, which were already debited to the customer. The process was error prone and time consuming requiring 48+ hours to fulfill one customer request, resulting in low productivity.

Solution

Datamatics performed a detailed analysis of the as-is scenario and implemented a solution powered by its Robotic Process Automation product, TruBot. The bot used credentials from the credentials vault to log in the core banking system and performed a series of validations. Only if all pre-defined conditions were fulfilled, the bot reversed the charges through multiple touch-points.

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Impacts
annual-report

95%

Reduction in turnaround time
annual-report

900%

Improvement in productivity

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