TruBot Automates Cash Flow Management for Leading Indian Bank

The client is a prominent private sector bank in India, known for its wide-ranging financial services and strong presence in the Indian banking sector. With a commitment to innovation and customer-centric banking solutions, the bank serves millions of individuals and businesses across the country.

The Challenge: Data Synchronization Challenges

The bank’s systems, specifically its Customer Relationship Management (CRM) and Murex system, were not synchronized in real time, causing significant operational inefficiencies. This lack of real-time data synchronization led to discrepancies in cash flow updates, affecting liquidity management and risk forecasting.

The manual process, which the bank relied on for cash flow management, was highly error-prone. As the data had to be updated manually, errors regularly crept into the process, leading to inaccuracies in financial reports. This not only delayed decision-making but also compromised the accuracy of crucial financial data.

These challenges extended beyond a single department, impacting the broader organization. The Chief Human Resources Officer (CHRO) observed the negative effects on employee productivity, as treasury staff spent considerable time on manual data entry instead of focusing on more strategic, high-value tasks. The inefficiency of the process lowered overall morale and hindered operational efficiency, which ultimately affected the bank’s ability to operate smoothly and make timely, informed decisions based on accurate data.

The Solution: TruBot for System Integration

Datamatics introduced Robotic Process Automation (RPA) using TruBot to overhaul the bank’s cash flow management process. The solution was designed in multiple stages to seamlessly integrate the CRM and Murex systems, addressing the inefficiencies of manual data entry.

TruBot began by downloading data extracts from the CRM and pre-dump data from Murex. The bot then synchronized the CRM extracts with the Murex system, updating the financial data through several touchpoints to ensure accuracy and consistency.

To further enhance the process, TruBot implemented an auto-validation and auto-reconciliation feature. Once the bot updated the Murex system, it automatically validated the data to ensure integrity, reducing the likelihood of errors. Additionally, it performed reconciliation to resolve any discrepancies that might arise between the CRM and Murex systems.

This multi-stage process enabled TruBot to automate the entire data updation cycle, from extraction and transfer to validation and reconciliation. The automation not only eliminated manual errors but also ensured real-time synchronization of data between the CRM and Murex systems, significantly improving the bank’s cash flow management efficiency and accuracy.