TruAI Improves Customer Services For A Leading Bank

Solution

After a detailed analysis of the customer’s workflow and their requirements, Datamatics proposed its Artificial Intelligence (AI) based solution, TruAI to tap customer sentiment and trigger Robotic actions for further processing.

The entire process was automated to scrutinize the incoming emails, including nested emails and create data tables and smart technology was used to auto-respond to the emails of the customers.

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