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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

Transforming Patient Care for ClearSight Lasik with Salesforce Healthcare Cloud

Client

ClearSight Lasik is a Cash-Based Provider of Ophthalmology Services from Oklahoma and Texas. Committed to delivering top-quality care to patients, they faced significant challenges in their operations that required a comprehensive solution to modernize their services.

Industry

Healthcare


Region

USA

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Challenges

The client had challenges with an ageing legacy practice management system and limited CRM capabilities, which led to difficulty in maintaining patient relationships and hindered patient data management.

Their team was unable to make informed decisions, engage efficiently with patients, and optimize business due to inadequate reporting and analytics tools. This resulted in limited operational efficiency and patient engagement.

Solution

Datamatics implemented Salesforce Sales Cloud to revolutionize lead and patient management, enhance opportunity tracking, and empower the team with robust sales analytics. This Salesforce implementation provided a centralized platform for managing leads and patients, enabling better tracking and improved conversion rates.

Datamatics also integrated a suite of essential applications and systems, including :-

  • Modernizing Medicine for streamlining scheduling and electronic health record management, ensuring that patient appointments and medical records were efficiently handled.
  • Conga Document Management for document handling, which facilitated the creation, sharing, and signing of important documents, enhancing the administrative workflow.

Impacts

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Improved efficiency

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Better patient experience

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Data-driven decision making

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Sustainable digital transformation

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