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Process Reengineering for Scalability & Quality Improvement
Case Study

Process Reengineering for Scalability & Quality Improvement

Client

Specialized provider of Premier List of Local Government Officials

Industry 

Government & Public Services

Region

United States of America

Process Reengineering for Scalability & Quality Improvement

Challenges

The client provides a Premier List of Local Government Officials (over 250k +) across 50 states of US. Datamatics had an existing and long standing (10+ years) operational relationship with the client.

The client approached Datamatics Consulting wing to seek process consulting for achieving following objectives: Increasing operational productivity, Simultaneously improving data accuracy and Enabling product expansion without adding new headcount.

Solution

Datamatics did a detailed process examining & stakeholder interviews (client as well as operations team) enabled a deep understanding of the inefficiencies and challenges in the current operations. Datamatics extended its support to drive and oversee the implementation of recommendations to successfully realize the targeted gains

After a thorough process examination, Datamatics gave a few recommendations to the client which included a mix of changes to process, system simplification and new technology solutions. A roadmap considering ease of implementation, complexity and order of implementation was also provided.

Impacts

20% Improvement in Productivity

20%

Improvement in overall productivity with process simplification and removing inefficiencies.

50% Accuracy

50% Accuracy

Increased by identifying Key digital solutions and changes

75% Scaling up of Operations

75%

Scaling up of operations by designing a new operating model with only 10% increase in headcount