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The client was keen to build a Digital Transformation Centre of Excellence (CoE) that would be tasked with modernize its operations. Though the client had implemented several stand-alone solutions to improve operations over the year, these were more ad-hoc in approach.
Intending to leverage a structured and optimized approach to identifying and managing transformation initiatives, the client approached Datamatics consulting. The objective was to Identify and Pilot a Strategic Digital Initiative over a period of 100 days.
Datamatics used the GEMBA (The actual place) approach to hone in on a critical areas of Freight Operations that had significant inefficiencies specifically in the Order Management process.
After conducting a rigorous analysis of the client’s landscape, Datamatics consultants conceptualized a digital operating model for order handling operations and developed a detailed functional system design and developed a multi-dimension platform that integrates vehicle suppliers, customers, and channel managers to cater dynamically to freight vehicle demand and fulfilment.
Increase in order acceptance rate
Reduction in empty routes
Visibility of a highly decentralized operations
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.