The Challenge: A Critical Need for Connection
With the hectic pace of intensive care unit (ICU) environments, patients are left isolated - neither able to communicate with their family nor even the medical professionals working on them. Families, longing for information, are frustrated with uncertainty, and caregivers are burdened with operational delays in conveying information. The necessity for an effective, secure, and transparent communication system had never been more urgent.
A major healthcare organization saw this challenge and initiated a search for a solution that would help overcome the gap in communication among ICU patients, families, and proxy team members. The old standbys of patient information delivery - phone calls, on-site visits, or piecemeal digital alternatives - were inadequate and often fallible. Ventilator-bound or immobile patients couldn’t actively convey their needs, causing them to rely more on hospital personnel. The hospital required a cloud-based managed service that provided real-time communication while keeping tight data security standards.
