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Case Study

Boosting Billing Efficiency with AI: The Leading Compliance Solutions Provider Transformed with Datamatics

Client

The client is a leading American less-than-truckload (LTL) trucking company that has grown from its humble beginnings into a nationwide logistics powerhouse. With a strong commitment to reliability and customer-first service, the company has built a reputation for delivering shipments safely, securely, and on time.

Backed by a vast transportation network, the company continues to set new benchmarks in freight efficiency, ensuring businesses across industries get their goods where they need to be—fast and flawlessly.


Industry

Logistics
logistic-1

The Challenge: Automating Cumbersome Verification 

A top logistics chain in the USA faced a critical growth roadblock—their manual shipment verification process was unable to keep pace with the increasing volume of shipments.

This led to two key challenges, Human errors in shipment verification, such as misplaced objects in measurement zones, led to incorrect billing calculations and revenue losses. Additionally, conventional methods struggled with accurately measuring irregularly shaped packages, causing inconsistencies in the billing process.

These inefficiencies not only slowed down operations but also led to financial leakage and customer disputes due to incorrect charges. The company needed a solution that would automate dimension verification with high precision while incorporating human oversight where necessary.

The Solution: AI-Powered Shipment Verification

To eliminate inefficiencies and errors, Datamatics deployed KaiVision, an advanced Vision AI-based solution designed to automate and enhance shipment measurement accuracy.

  • AI-Powered Measurement System: KaiVision used multiple cameras to capture shipment images from various angles, converting 3D objects into 2D representations to precisely determine package dimensions.
  • Automated Anomaly Detection: A mathematical AI model detected discrepancies in package sizes in real time, ensuring accurate billing calculations.
  • AI-Human Feedback Loop: If anomalies were detected, the system prompted human inspectors to validate and refine the AI’s decision-making, improving accuracy over time.
  • Lightning-Fast Processing: The AI measured and verified shipments in less than one second, drastically reducing decision time.
  • Cost-Effective Open-Source Architecture: By leveraging an open-source AI model, implementation costs were cut by 80%, ensuring affordability and flexibility for future enhancements.

With Datamatics' AI-driven solution, the logistics firm transformed a manual, error-prone billing process into an ultra-efficient, high-precision system. The adoption of AI-powered automation not only accelerated operational productivity but also provided a competitive edge in the logistics industry, ensuring faster, more accurate, and cost-effective billing.

Impact: Transforming Logistics with AI-Driven Efficiency

98% Billing Accuracy

98% Billing Accuracy

The AI-human feedback loop minimized revenue leakage and ensured precision in billing calculations.

80% Reduction

80% Reduction in Costs

The use of open-source models dramatically lowered the cost of deployment while maintaining scalability.

Near-Instant Processing

Near-Instant Processing

Shipment measurement decisions dropped to less than one second per package, streamlining high-volume operations.

Enhanced Revenue Assurance

Enhanced Revenue Assurance

By eliminating miscalculations, the company significantly reduced financial losses, ensuring accurate and reliable billing.

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