Solution

Datamatics volunteered to help the BMC in this initiative via its expertise in managing response centers and advanced data analytics. Datamatics took complete charge of the BMC – COVID Helpline (1800-221292), the primary touch-point for providing food, shelter and medicines to all needy, migrant and below-poverty-line population. Datamatics took over this helpline and set up a brand-new emergency response center operational from scratch within 2 days.

Datamatics used advanced analytics to identify the trends in the different regions, recorded calls with transcription for speech analysis. Real-time dashboards were implemented to monitor the daily progress and the requests fulfilled in different regions,

Datamatics also conducted mystery audit exercises to detect gaps in the existing service to improve the services.