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The client wanted to provide the customer a seamless access to their services (Pet care, stay, play, style). They also wanted to automate the process for booking appointments for the customer while improving customer experience across channels.
The client lacked a professional team to develop and enhance the legacy mobile app catering to pet parents. Their current application had major issues and was not in a usable condition.
Datamatics also created the appointment booking feature to enable customers to book and edit appointments on the app and enabled the client to offer pet memberships and packages to their customers.
On service centres so that customers could now book appointments as per their convenience
Client no longer had to account for the cost of using Vetspire APIs
Automated daily appointment reports generation
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.