Demo Overview
Customer service managers know the frustration - thousands of calls recorded daily, yet the real insights stay locked in audio files. By the time teams analyze sentiments, opportunities to improve have already slipped away.
Datamatics KaiTone changes the game. This AI-powered voice analyst works in real-time, detecting subtle emotional cues across languages while conversations still unfold. With near-instant transcription and 90% accurate sentiment detection, it transforms raw customer dialogues into clear emotional patterns.
Now, a support supervisor in Manila can spot growing frustration in a French customer's tone before the call escalates. A market researcher in Chicago analyzes hundreds of multilingual focus groups overnight. Every conversation becomes measurable, actionable - no delays, no guesswork. This is customer understanding at the speed of speech, where AI doesn't just hear words but comprehends the human behind them. The future of voice isn't recording - it's understanding.
