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2019 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software

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Smart Maintenance App

 

Overview

Maintenance is one of the critical aspects of transit operators’ job as keeping the asset operational is key for their business. Mobile-based Smart Maintenance App allows the operations team to quickly report issues using the smartphone app along with a photograph of the defect directly from the field.

The maintenance supervisor views the comprehensive issues report in real-time on his smartphone and assigns the tasks to the appropriate staff members from the smartphone itself. The maintenance staff resolves the issue and reports the resolution status along with a photograph. The maintenance supervisor verifies the status of the defect through his app. This app helps to take the digitization of the entire maintenance process using smartphones to the next level.