Salesforce Automation using Generative AI for Email Processing and Salesforce integration
The video demonstrates an important use case of Salesforce Automation for accessing and reading emails in a specific inbox using a bot. Here, the user triggers "the bot created using Generative AI for reading and classifying emails" in pre-defined categories. The bot captures details from unstructured data into a spreadsheet and generates tickets in Salesforce for each email within minutes.
