Demo Overview
Businesses today face an ongoing challenge, retaining existing customers while efficiently acquiring new ones in an increasingly competitive market.
Salesforce Einstein AI empowered a leading UAE-based business hub to overcome both challenges with intelligent automation and data-driven insights. For retention, Einstein AI proactively initiates license renewals 60 days in advance, identifies churn risk segments, and assigns the right sales agents for personalized renewal or upgrade offers. Tailored recommendations such as discounts, installment options, and value-added services ensure timely and effective engagement. For acquisition, Einstein AI validates and scores incoming leads as Hot, Warm, or Cold, automatically matching them to the most suitable agents by region, language, and availability maximizing conversion potential and ensuring no opportunity goes unattended.
