Demo Overview
The credit card division of a bank has its own unique challenges. Lack of readily available information, long queues, limited human agents, and lack of comparative analysis all contribute to inefficient handling of customer queries. It leads to customer dissatisfaction and churn.
Datamatics introduces Credit Card Assistant powered by AI and Copilot. The Credit Card Assistant offers seamless integration with digitized information bases, providing instant access to information retrieval. It supports human agents with faster query capabilities over a Conversational User Interface or CUI and enables them to handle more customer calls. It supports the customer service agents to field customer calls with accuracy and consistency, keep call durations shorter, ensure customer satisfaction, and resolve more customer queries.
