Demo Overview
Agentforce is transforming patient interaction management through intelligent automation, helping providers deliver faster and more reliable services. At a leading primary care center, the Agentforce Service Agent streamlines inquiry handling by instantly accessing real-time information from the Salesforce Knowledge Base to answer patient questions, such as those about cataract surgery—with precision. When a patient requests assistance, the agent collects contact details, creates a Salesforce lead, and alerts the back-office team for timely follow-up.
The Knowledge Base can be easily updated to keep information current without modifying the agent itself. By automating patient inquiries, routing leads, and ensuring seamless transitions to human support, Agentforce enables healthcare providers to save time, enhance accuracy, and deliver a faster, more personalized patient experience.
