Transforming Clinical Trial Management for Better Efficiency and Compliance

The client is a prominent provider of therapy and healthcare services to individuals suffering from Obsessive Compulsive Disorder (OCD) across North America. Specializing in online treatment options, they offer evidence-based therapies such as Exposure and Response Prevention (ERP) and Cognitive Behavioral Therapy (CBT). Their mission is to provide accessible, high-quality care that empowers individuals to manage and overcome the challenges posed by OCD, improving their quality of life and mental well-being.

The Challenge: Inefficient Trial Management

The client, a leader in OCD therapy, faced significant challenges in managing clinical trials. They struggled to find qualified candidates willing to volunteer, and once identified, scheduling and tracking candidate histories was cumbersome. The process, heavily reliant on phone calls and emails, was time-consuming and prone to errors.

These inefficiencies created challenges for the client’s key executives. The CIO struggled with managing vast amounts of data while ensuring regulatory compliance. The CFO faced rising operational costs due to delays and inefficiencies, impacting trial timelines and results. Meanwhile, the CHRO had difficulty recruiting and managing the right clinical trial personnel, further hindering productivity.

The client recognized the need for a more streamlined solution. They sought to develop a centralized platform to bring together Contract Research Organizations (CROs), sponsors, trial coordinators, and administrators in one system. This platform would allow seamless access to clinical trial candidate information, real-time tracking, and automated reporting, ultimately improving efficiency, reducing errors, and accelerating the trial process.

The Solution: Datamatics HIPAA-Compliant Platform

Datamatics developed a secure, HIPAA- and HITECH-compliant application designed to streamline clinical trial management. The app featured secure registration and login with role-based access controls to ensure data privacy and security at all levels.

The solution allowed the client to manage the trial hierarchy and associated relationships effortlessly. It provided a centralized system for managing research site information, including contact details and distance radius, ensuring smooth communication and coordination across locations.

Scheduling and tracking were simplified through automated features that reduced manual errors and administrative burden. With the new platform, the client could manage multiple trials simultaneously, improving overall operational efficiency. This solution not only enhanced the trial management process but also provided better visibility into real-time data, empowering the client to make faster, more informed decisions.

By consolidating all trial-related tasks into a single, secure platform, Datamatics helped the client overcome operational challenges, significantly improving trial management efficiency while maintaining strict compliance with industry regulations.