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Centralization Of Order Management For A Leading Paint Manufacturer

Client

The client is one of the largest industrial paint and decorative paint company in India

Industry 

Manufacturing

Region

India

Centralization-Order-Management-Leading-Paint-Manufacturer1

Challenges

 

The client wanted to enhance customer experience by improving their Order Management Process. The client had a large number of buyers and suppliers and it was difficult for them to handle and manage orders in an efficient ways since their operations and demand were growing in large numbers.

Solution

Datamatics deployed 50 proficient resources having multiple linguistic capabilities were trained and deployed to provide personalized attention to paint dealers across the spectrum. They were also trained to handle dealer complaints, call Over Due (OD) dealers for payment follow-ups, conduct market surveys, and update the ERP systems.

Impacts

cc144

30%

Increase in order bookings

cc377

11 hours

Window to book more orders

cc342

100%

Control on the billing process

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50%

Reduction in time wastage