The client wanted to enhance customer experience by improving their Order Management Process. The client had a large number of buyers and suppliers and it was difficult for them to handle and manage orders in an efficient ways since their operations and demand were growing in large numbers.
Solution
Datamatics deployed 50 proficient resources having multiple linguistic capabilities were trained and deployed to provide personalized attention to paint dealers across the spectrum and implemented o2c solutions. They were also trained to handle dealer complaints, call Over Due (OD) dealers for payment follow-ups, conduct market surveys, and update the ERP systems.
