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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

A Leading Door Opening Solutions Provider Enhances Performance with Real-time Dashboards & Analytics

Client

The customer is a global leader in door-opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience, and is represented in all major regions, on both mature and emerging markets, with leading positions in much of Europe and North America and in Australia.

Industry

Door Security Solutions


Region

Global

A Leading Door Opening Solutions Provider Enhances Performance with Real-time Dashboards & Analytics

Challenges

The client wanted expert functional support and configuration management for its ITSM application, and real-time analytics

Customized reports and dashboards with real-time analytics were also needed

 

Solutions

Development and enhancement for different types of modules within Service Now. Create and update forms for Incident Management, Request Fulfillment, Change management, and Problem Management modules

Develop advanced performance analytics management reports for displaying real-time metrics

 

Impacts

cc95

95%+ resolution SLA

For incidents and service requests

cc90

1200 reports

For different end-users and customers

cc67

24/7 platform support

cc194-2

Customized Dashboards

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