The customer is a global leader in door-opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience, and is represented in all major regions, on both mature and emerging markets, with leading positions in much of Europe and North America and in Australia.
Industry
Door Security Solutions
Region
Global
Challenges
The client wanted expert functional support and configuration management for its ITSM application, and real-time analytics
Customized reports and dashboards with real-time analytics were also needed
Solutions
Development and enhancement for different types of modules within Service Now. Create and update forms for Incident Management, Request Fulfillment, Change management, and Problem Management modules
Develop advanced performance analytics management reports for displaying real-time metrics
