The Challenge: ITSM Visibility Bottlenecks
As a global leader in door-opening solutions, the client relied on a robust IT Service Management (ITSM) framework to support its vast operations. The company’s Chief Information Officer (CIO), ensuring seamless IT service management across global operations was a top priority.
The lack of customized reports and limited visibility into critical operational insights, making data-driven decision-making a challenge.
Without a scalable analytics framework, the CIO faced delays in identifying service inefficiencies, leading to longer resolution times and operational bottlenecks. To maintain its industry leadership and continue delivering secure, seamless experiences for customers worldwide, the client needed a robust solution one that would enhance real-time monitoring, improve reporting capabilities, and streamline ITSM operations.
