Bot engagement for Publishing solution provider

The American Publishing Solutions Provider faced the challenge of offshoring their STM content publishing operations while simultaneously reducing costs and risk. Datamatics engaged through a Build-Operate-Transfer (BOT) model to build and mature a specialized, scalable team and implement automation to cut processing time, with the ultimate goal of transferring the highly optimized function back to the client for full internal control. 

The Challenge : Offshoring While Maintaining Accuracy & Speed

The American Publishing Solutions Provider was at a strategic crossroads, needing to offshore 
their publishing operations not just for cost-cutting, but to establish a foundation for  
long-term growth and risk mitigation.

The primary difficulty wasn’t simply moving jobs; it was the necessity of finding a partner 
capable of forging a scalable, process-driven offshore team from scratch, dedicated to highly 
specialized end-to-end STM (Scientific, Technical, and Medical) content publishing processes. 
This wasn’t a standard outsourcing arrangement; the crucial, future-focused requirement was 
that the partner needed to systematically build, mature, and eventually transfer the entire 
operational team and all associated processes back to the client.

In essence, the client sought a joint venture that would result in the creation of an entirely new, 
self-sufficient, and cost-optimized internal capability, requiring expertise, rigorous process 
development, and an eventual, seamless handover.

The Solution: Full BOT Framework with Automation & Process Re-engineering

Datamatics successfully addressed these requirements by implementing a comprehensive 
Build-Operate-Transfer (BOT) model, systematically guiding the transition from an outsourcing 
arrangement to a joint venture, and culminating in the final handover. 

The core of the solution rested on both process and technology upgrades. Through focused 
Process Optimization, Datamatics drastically reduced the critical “First Page Proof” turnaround 
time from T+4 days to an impressive T+1 day. Parallel to this, the team was built and scalably 
expanded from an initial four employees to 100 within 18 months, eventually reaching 521 
employees by the third year of operations. 

Technological enhancements included the development of a unified XML processing tool that 
successfully streamlined workflows and simplified training. To enhance quality and efficiency, 
Datamatics introduced Automated Editing & Proofing via parameterized software designed for 
style checking, thus significantly reducing the need for manual review. 

Finally, they deployed a GIPS workflow for Remote Page Proofing, ensuring efficient “first page” 
generation and maximizing error minimization.after 36 months, reducing reliance on external 
vendors and giving the client direct control over talent, processes, and intellectual property