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Back Office Process Optimization For A Large Air Conditioning Manufacturer

Client

India‘s leading air conditioning and commercial refrigeration company

Industry 

Manufacturing

Region

India

Back-office-process-optimization-large-air-conditioning-manufacturer

Challenges

The client wanted to improve the efficiency of their back office operations. There was a lack of visibility of AMC, warranty, and channel partner operations which had a direct impact on revenue generation and all the processes were carried out manually which needed to be automated to improve productivity and reduce the cost of operations.

Solution

Datamatics designed, developed & implemented a comprehensive, robust & flexible channel partner management solution.

It comprised of Web-based portal, Integration of Datamatics solution with client’s ERP and Development of key performance indicators.

Impacts

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85%

Improvement in Customer payment Verification

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20%

Improvement in Invoice processing time

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7 days

for invoice processing which earlier took 15-20 days

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<1 day

for document retrieval which earlier took 7 days

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