Automation of ATM dispute for a leading Middle East bank with RPA

Challenges

The client was facing customer dissatisfaction because of delay in handling ATM disputes.

The client also wanted to automate its customer service request process which included addition of names, addresses which was previously done manually and resulted in multiple errors.

The bank used to take minimum 3-4 days to handle its ATM disputes due to which they had to pay heavy penalties and also resulted in loss of customers.