Digitizing Mortgage Operations for a Top US Bank with TruCap+

The client is one of the top 10 largest banks in the United States, renowned for its strong customer-centric approach and nationwide presence. With thousands of conveniently located branches and ATMs stretching from Maine to Florida, the bank delivers a comprehensive suite of financial products and services—including personal and commercial banking, loans, credit services, wealth management, and more.

The Challenge: Scaling Mortgage Operations in a Digital-First World

As one of the top 10 banks in the U.S., the client faced mounting pressure to modernize its mortgage operations. A significant hurdle was the need to digitize 1.4 million pages of backfile mortgage applications, while simultaneously managing the continuous influx of new ones.

The process—spanning document capture, classification, indexing, and integration with the Document Management Solution (DMS)—was heavily manual, time-consuming, and prone to human error. Operational inefficiencies resulted in delayed loan approvals, rising costs, and inconsistent compliance, putting strain on both customer experience and internal teams.

For the Chief Information Officer (CIO), the challenge was particularly urgent. The legacy systems in place were not equipped to handle the scale, speed, and accuracy required in today’s digital banking environment. The CIO sought a solution that could streamline the entire mortgage lifecycle—automating document processing, accelerating turnaround, and enabling 24/7 operations—without compromising data integrity or regulatory compliance.

The Solution: End-to-End Automation with TruCap+

To address the bank’s pressing need for speed, accuracy, and scalability in mortgage processing, Datamatics designed and delivered a comprehensive automation solution. The approach combined mailroom management, high-volume scanning, intelligent indexing, output conversion, and seamless integration with the bank’s Document Management Solution (DMS). Leveraging a strategic mix of offshore, onshore, and blended shore delivery models, the solution ensured cost efficiency, operational flexibility, and round-the-clock productivity.

At the heart of the transformation was Datamatics’ Intelligent Document Processing (IDP) platform—TruCap+. This advanced tool was deployed to capture and extract data from mortgage documents, intelligently classify them, and convert unstructured information into structured, searchable formats tailored to the bank’s system requirements. TruCap+ not only accelerated the ingestion and validation process but also ensured higher accuracy and consistency across the mortgage lifecycle.

By automating these critical functions, Datamatics empowered the bank to streamline its end-to-end mortgage application process—drastically reducing manual touchpoints while enhancing data integrity, compliance, and speed to service.