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Case Study

Automated Mortgage Applications Processing For A Leading US Bank

Client

The client is one of the 10 largest banks in USA which provides customer service with a full range of financial products and services at thousands of convenient locations and ATMs from Maine to Florida


Industry 

Banking & Financial Services


Region

United States of America

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Challenges

 

The client wanted to digitize 1.4 million pages of back file mortgage applications with ongoing applications and thus required mortgage processing service from capture, classification, indexing and integrated output with its Document Management Solution (DMS)

Solution

Datamatics implemented a comprehensive service for mailroom, scanning, indexing, output conversion, and upload of output data to client's DMS using offshore, onshore and blend shore methodologies.

Datamatics also implemented TruCap+ for data capture, classification and data conversion as per the bank's requirement.

Impact

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99.5%

Accuracy at character level ensured in digitization of over 1.4 million documents

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Cost Saving

Through right blend of onsite-offshore resources

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High Scalability

LIntegration with DMS helped in achiving accurate and synchronised data across locations bringing high performance and scalability