The bank had a long turnaround time for the credit limit extension of the overdraft facility for corporates. The bank received hundreds of requests on a daily basis. They required to quickly address the issue of meeting the limit extension SLAs and ensure customer stickiness. The process was bogged down by a high workload, manual dependency, and the rising expectations of customers.
Solution
On a detailed due diligence, Datamatics found ample scope of improvement in the bank's as-is automation scenario. Datamatics implemented a combination of Robotic Process Automation and Cognitive Automation elements to quickly read the incoming requests and update the credit limit extension in the core banking system across multiple touch points.
