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One of the leading private sector banks
The bank had a long turnaround time for the credit limit extension of the overdraft facility for corporates. The bank received hundreds of requests on a daily basis. They required to quickly address the issue of meeting the limit extension SLAs and ensure customer stickiness. The process was bogged down by a high workload, manual dependency, and the rising expectations of customers.
On a detailed due diligence, Datamatics found ample scope of improvement in the bank's as-is automation scenario. Datamatics implemented a combination of Robotic Process Automation and Cognitive Automation elements to quickly read the incoming requests and update the credit limit extension in the core banking system across multiple touch points.
Improvement in productivity
Achieved high accuracy
Improvement in speed
Zero latency; real-time request resolution
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.