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A leading private sector bank improves speed by 10x for a core banking process

Client

One of the leading private sector banks


Industry 

BFS


Region

India

TRUBOT-AUTOMATES-THE-CREDIT-LIMIT-EXTENSION-PROCESS-FOR-ONE-OF-THE-LEADING-PRIVATE-SECTOR-BANKS--thumbnail

Challenges

The bank had a long turnaround time for the credit limit extension of the overdraft facility for corporates. The bank received hundreds of requests on a daily basis. They required to quickly address the issue of meeting the limit extension SLAs and ensure customer stickiness. The process was bogged down by a high workload, manual dependency, and the rising expectations of customers.

Solution

On a detailed due diligence, Datamatics found ample scope of improvement in the bank's as-is automation scenario. Datamatics implemented a combination of Robotic Process Automation and Cognitive Automation elements to quickly read the incoming requests and update the credit limit extension in the core banking system across multiple touch points.

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Impact

CC88

91.67%

Improvement in productivity

cc63

100%

Achieved high accuracy

cc107

10x

Improvement in speed

cc350

0%

Zero latency; real-time request resolution

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