The bank had a long turnaround time for the credit limit extension of the overdraft facility for corporates. The bank received hundreds of requests on a daily basis. They required to quickly address the issue of meeting the limit extension SLAs and ensure customer stickiness. The process was bogged down by a high workload, manual dependency, and the rising expectations of customers.
Solution
On a detailed due diligence, Datamatics found ample scope of improvement in the bank's as-is automation scenario. Datamatics implemented a combination of Robotic Process Automation and Cognitive Automation elements to quickly read the incoming requests and update the credit limit extension in the core banking system across multiple touch points.
.png?width=533&name=thumbnail%20(5).png "RPA_TruBot automates the credit limit extension process for one of the leading private sector banks")
