2019 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software
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2019 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software

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everest
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Everest Group PEAK Matrix For Robotic Process Automation (RPA) Technology Vendors - 2019

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A leading private sector bank improves speed by 10x for a core banking process

Client

One of the leading private sector banks


Industry 

BFS


Region

India

RPA_TruBot automates the credit limit extension process for one of the leading private sector banks

Challenges

The bank had a long turnaround time for the credit limit extension of the overdraft facility for corporates. The bank received hundreds of requests on a daily basis. They required to quickly address the issue of meeting the limit extension SLAs and ensure customer stickiness. The process was bogged down by a high workload, manual dependency, and the rising expectations of customers.

Solution

On a detailed due diligence, Datamatics found ample scope of improvement in the bank's as-is automation scenario. Datamatics implemented a combination of Robotic Process Automation and Cognitive Automation elements to quickly read the incoming requests and update the credit limit extension in the core banking system across multiple touch points.

Impact

annual-report

91.67%

Improvement in productivity

annual-report

100%

Achieved high accuracy

annual-report

10x

Improvement in speed

annual-report

0%

Zero latency; real-time request resolution