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Bank improves speed by 10x for a core banking process Case Study
Case Study

A leading private sector bank improves speed by 10x for a core banking process

Client

One of the leading private sector banks


Industry 

BFS


Region

India

Case Study - Private sector bank improves speed by 10x for a core banking process

Challenges

The bank had a long turnaround time for the credit limit extension of the overdraft facility for corporates. The bank received hundreds of requests on a daily basis. They required to quickly address the issue of meeting the limit extension SLAs and ensure customer stickiness. The process was bogged down by a high workload, manual dependency, and the rising expectations of customers.

Solution

On a detailed due diligence, Datamatics found ample scope of improvement in the bank's as-is automation scenario. Datamatics implemented a combination of Robotic Process Automation and Cognitive Automation elements to quickly read the incoming requests and update the credit limit extension in the core banking system across multiple touch points.

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Impacts

91.67% Improvement in productivity

91.67%

Improvement in productivity

100% Achieved high accuracy

100%

Achieved high accuracy

10x Improvement in speed

10x

Improvement in speed

Zero latency; real-time request resolution

0%

Zero latency; real-time request resolution

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