Implemented Salesforce for a Leading International Organization Case Study
Case Study

A leading international airport in Asia increases efficiency by 60% with a digital business automation platform


The client is a leading international airport spread over 4,000 acres, transforming itself into a future-ready organization, and is implementing several initiatives to strengthen the core organizational processes and enhance the passenger experience with the expected traffic growth.


Transport & Logistics





The absence of a digital platform for automating daily airport operations led to heavy operational costs and error-prone management. The client found it tedious and challenging to revamp 178 business processes across 30 departments without disrupting existing operations.

The client wanted to automate its operations for a seamless experience for its passengers & employees. The client wanted to implement an Integrated Document Management system and Business Process Management to automate day‐to‐day functions across 30 Departments.


Datamatics built a modern Site with landing pages for users using MS Flows / Nintex to design a workflow for 178 processes across 30 Departments. The site was integrated with SAP using the Theobald ECS Core connector.

Datamatics implemented a SharePoint DMS solution to streamline information management and establish a central and authentic source of usable data.

Azure cloud was deployed for end-to-end monitoring and operations support while enabling access to the application on mobile devices. Datamatics performed seamless integration with BIAL LoB application using SAP connector and API/Web Services integrations.



30% Reduction

Realized with fewer operational errors, quick TAT, and reduced need for manpower.

60% Increase

In cost reductions realized with fewer operational errors, quick TAT, and reduced need for manpower.

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