A Leading Healthcare Company in the UK Enhanced their Customer Support Efficiency by 25% with Microsoft Dynamics 365

Solution

Configured Unified Service Desk (USD) for Dynamics 365 from where a Contact centre agent can navigate and see a single view of customer profile and their associated offering records.

With the new solution implemented agents took advantage of features such as “single pane of glass” experience, click-to-dial, screen pop, automated call logging, and screen transfer without leaving the CRM, resulting in an increase in efficiency and personalized service to the customers. This helped the contact centre agents to assist the customers without leaving the CRM application.