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Europe’s leading sustainability enabler company in providing innovative solutions, services, equipment and financing. The customer is a leading B2B wholesale platform for new and used electronic devices for sustainable IT services and recycling by buying back any electronic device from their consumers. Customer’s vision is to make digital life easy by redistributing refurbished devices.
The customer wanted to engage with a strong IT consulting solutions partner, who could serve as an end-to-end development and implementation partner using the ServiceNow platform for Field Service
To enable field technicians to define their status and self-assign a task from the pending work orders
The challenges faced by the client, Datamatics provided a customized solution by developing the state-of-the-art Field Service Management to manage technicians/agents with location tracking & task assignment using the “Agent” App.
Configured various states for the technicians, which helped the dispatchers to identify the available field technicians
Increased customer satisfaction
With faster processing of customer requests
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.