Solution
Datamatics implemented the Beneficiary Updating System to gather, validate, report, and record the changes that have occurred in the status or the condition of the poor beneficiary households (poor beneficiary could be a grantee, children 0-18 years old, and a pregnant woman in the beneficiary household) under the 4P program.
Datamatics enhanced the existing manual Grievance Redress System and automated the grievance redress process, starting from intake and response, to processing, resolution, and feedback, through the identification of new business processes and system requirements, integration of existing DSWD ICT services and solutions relevant to GRS, and development of an integrated and centralized grievance redress management system.
Download Case Study
