The Challenge: Sales Giant Struggling with Data Gaps
The client relied on multiple tabular reports for data analysis, but the process was tedious, time-consuming, and prone to errors. They needed fast, accurate, and visually intuitive data to empower their agents, supervisors, and campaign owners with real-time insights.
Workforce management was another critical challenge. The team manually tracked agent pay hours, lunch breaks, and other key data points, leading to inconsistencies and inaccuracies. Without a comprehensive, 360-degree view of their reports, decision-making was often delayed, and operational inefficiencies persisted.
These challenges significantly impacted the CIO, who struggled with fragmented data and inefficient reporting systems that hindered strategic decision-making. The client sought a solution that would provide accurate, well-visualized reports on agent performance and supervisors’ sales call data, ultimately improving workforce management and overall efficiency.
