The client produced multiple reports on a tabular basis, which was a tedious process. They needed fast and accurate data with better visualization of the data for their Agents, Supervisors & Campaign owners. The work force management team used to keep records of the agent pay hours, lunch breaks and other data points. This increased the inaccuracy of data the client experienced which already lacked a 360-degree angle on these reports.
The client wanted to get accurate and well-visualized reports of the agents, and supervisors’ sales call data for better workforce management.