Solution
The Bank has taken major initiatives at all levels to digitally transform their core operation process. Datamatics’ experts conducted the feasibility study to assess the client’s readiness for automation; and then navigated through a well-orchestrated strategy plan by implementing its AI-enabled proprietary RPA solution, TruBot.
In order to make the process error proof, Datamatics designed a web interface to collect all the incoming requests and linked it to the unified desktop system at the bank’s branch / contact centre / CPC from where TruBot could capture customer requests fed in physically by the bank’s representatives.
