Challenges
The client had hundreds of loan requests coming in daily by their end customers which had sensitive data of the client including their account details, personal documents, etc. which had a higher chance of being misplaced in manual processing.
The entire process of checking the eligibility of the customers to get a loan was done manually and each request took nearly 5 minutes for an employee to verify the documents. This caused lesser forms to be processed which increased the workload of the employees the following day.
