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The client is a global provider of risk management products and services. Its businesses provide a diverse set of specialty, niche-market insurance products in the property, casualty, extended device protection, and preneed insurance sectors
The client received a tremendous amount of insurance claim documents daily, which ranged from a five pager document to a hundred pager document. Processing these documents were error-prone as the entire task was carried out manually.
The client wanted to automate the processing of insurance claim documents to improve efficiency
Datamatics proposed its Robotic Process Automation (RPA) tool TruBot to automate the task of processing claims and its Intelligent Document Processing (IDP) tool TruCap+ to capture the required data from the forms.
TruCap+ automatically extracts the required data from the forms after scanning through the entire multi-page insurance claim documents with minimum human intervention.
Reduction in turnaround-time
Redcued by 11% which was 13% earlier
Time taken to process each document which was 30 minutes earlier
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.